Refund and Returns Policy
Last updated: February 2026
We want you to be completely happy with your purchase from Bramble Farm Bees. If something is not right, please get in touch and we will do our best to help.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of receiving your order with photos of the damage. We will arrange a replacement or full refund including postage costs.
Change of Mind
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it. Items must be unused, unopened, and in their original packaging.
To initiate a return, please email us at info@bramblefarmbees.com with your order number and reason for return. Return postage costs are the responsibility of the customer unless the item is faulty.
Non-Returnable Items
For hygiene and food safety reasons, the following items cannot be returned once opened:
- Honey and food products
- Soaps and skincare items
- Candles that have been burned
Experience Days
Changing your date: you can move your booking once, free of charge, with at least 7 days’ notice. Any further changes are at our discretion.
Cancellations: cancellations within 7 days of your experience are non-refundable unless we can fill your place. If you have moved your booking, this applies to your new date.
When life gets in the way: if you can’t come because of illness, bereavement or another genuine emergency, please get in touch. We’ll always try to help.
Weather and bee welfare: if we need to cancel due to weather or bee welfare, we will contact you and rebook you onto another date.
Live Bees
Live bee purchases (nucleus colonies, queen bees) cannot be returned due to their nature. However, if there is a genuine issue with your colony or queen, please contact us immediately and we will work with you to resolve it.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 working days to your original payment method.
Contact Us
For any questions about returns or refunds, please contact us:
Email: info@bramblefarmbees.com
Phone: +44 7774 707736